FAQ

Shipping + Production Times


What is the shipping fee and delivery timeline?


USPS First Class Mail - 3 to 5 days 

  • $5 flat rate

USPS Priority Mail  - 2 days

  • $21 flat rate, free for orders $150

UPS Ground 1- 5 days

  • Rate calculated at checkout 

What are the production times?

All pieces are handmade in Denver, CO. Please allow 2-4 days production time for most pieces. 


Name plates are cut once per month. Please place all name plate orders prior to the 25th for shipping during the first week of the following month. There are two expedited production options for name plates.

  • Rush: 3 day production - $59.99
  • Expedited: 7 day production - $24.99

Where do you ship?

We ship orders internationally.  Please check your country’s customs and duty policies prior to purchasing. Rates for international packages vary by country and aren’t reflected in our pricing or shipping. These rates may include charges for import taxes & delivery fees. Please contact your country’s customs office with any questions.


Do you offer local pickup?

Yes, if you are local to Denver we offer local pickup at our RiNo studio Tuesdays and Fridays from 12-5. Choose this option at checkout and you will receive an email with instructions.


Do you offer shipping insurance?

Route+ Shipping Insurance is a third party app in which we offer their services upon checkout. Route shipping protection applies to the online purchase of merchandise in the event the merchandise is lost or damaged while in transit or “porch pirated” (“porch pirated” means that the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address and a police report has been filed). 

 

The Route Policy extends coverage to shipments where the transportation is tracked through Route. This offer of coverage does not provide insurance to you directly, and you are neither an insured nor an additional insured under Route’s Policy. Your election to add packages to Route’s Policy is entirely optional. You have the option of obtaining protection from an alternative source or not at all.

 

To report an issue through Route+ Shipping Insurance.

https://help.route.com/hc/en-us/articles/360020319513-How-to-report-an-issue

To submit a claim through Route+ Shipping Insurance



My Order

Can I cancel my order?

If your order has not been shipped, please contacthello@oxb-studio.com with your order number to cancel.


Can I update/adjust my order?

If your order has not been shipped, please contacthello@oxb-studio.com with your order number to update or adjust your order.


How can I track my order?

You will be sent your tracking information via shipping confirmation confirmation email.


How do I change my shipping address?

If your order has not yet been shippe, please notify us at hello@oxb-studio as soon as possible.


What payment methods do you accept?

We accept a variety of payment methods:

  • All major credit cards
  • Shop Pay
  • Google Pay
  • Paypal
  • AfterPay

Returns, Exchanges + Repairs

What is your return policy?

  • Fine jewelry and personalized items are final and cannot be returned or exchanged
  • All items marked final sale may not be returned or exchanged
  • Discounted items (discount code used) are eligible for store credit upon return within 90 days
  • Non-discounted items are eligible for store credit or original payment method within 90 days, subject to a $7.95 restocking fee
  • Returned items must be in original packaging, put back on the jewelry card to avoid tangling, with no signs of wear

https://returns.richcommerce.co/return/new?c=oxbstudio


What is your exchange policy?

  • Exchanges are accepted up to 30 days after delivery 
  • Exchanged items have a $7.95 fee, covers the cost of shipping both ways 
  • You may exchange for an item or store credit
  • Exchanged items must be in their original packaging, put back on the jewelry card to avoid tangling, with no signs of wear
  • You cannot exchange custom items

https://returns.richcommerce.co/return/new?c=oxbstudio


Do you have a warranty?

We have a 30 day warranty that covers manufacturing defects, broken chains, stamping errors, items missing - we’ve got you covered for free.

Follow the link below, click exchange and leave us a notehttps://returns.richcommerce.co/return/new?c=oxbstudio


What if my piece doesn't fit? 

You may exchange your piece for a different size. The fee is $7.95 + the price for the size difference. 


What if I've lost my jewelry?

Don't sweat it. We're happy to replace your lost jewelry at a discounted price. 


How long will it take for my repair? 

We work as quickly as possible to get your jewelry back to you, expect 2-4 days for the rework as we hand assemble all of our jewelry.


What is the cost for repairs?

Repairs are available for all items, and are free within our 30 day warranty.

30+ days post-delivery incur a fee below. Includes shipping both ways. 


Cable Chain - $21

Bolt, Star Disc, Charm - $12

Rolo Chain - $26

Gemstone - $16


When will I receive my refund for my return?


Once we receive your returned jewelry we will issue your refund. Note that returned items are subject to a $7.95 restocking fee. Items ordered using a discount code cannot be refunded, but we will issue store credit.


What is the exchange process?

Once we receive your item to be exchanged, an invoice will be sent for the $7.95 exchange fee + any price difference incurred. The item will be shipped once payment is complete. 


Product Care + Materials


How do I take care of my jewelry?


Suggested day-to-day maintenance: Wipe your jewelry free of any oils, makeup or sweat produced throughout the day. Now available, OXB Jewelry Cleaning Kit. ClickHERE.


Deep cleaning: Fill a bowl with warm water and gentle soap, let it soak while you sing your favorite Britney Spears song, grab a soft toothbrush and give the necklace, including the chain, a scrub. Pat dry and let it dry completely before storing. 


Storage: make sure to clasp it and store in a small airtight container


To prolong the life of your jewelry limit exposure to chemicals, hot tubs, harsh environments as well as the following irritants:

  • Sunscreen
  • Hairspray
  • Nail polish remover 
  • Perfume
  • Cleaning Products

How and where is my jewelry made?

Our eXercise Brand is a line of our favorite jewelry styles, made safe to sweat in. We source high quality hypoallergenic metals that won’t rub off, irritate your skin, and end up in the landfill after a few wears. We are handmade in Denver, Colorado by a team of women who care equally about design, sustainability, and our fitness community. 


 


Disclaimer: It's a beautiful thing that we are all unique, and sometimes our body chemistry affects which metals we are sensitive to. Generally gold filled metals are a great option for jewelry wearers with metal sensitivities. Although rare, some people may experience a reaction with their gold filled jewelry.  This is due to the composition of your body chemistry from varying hormone levels, medications, and sweat acidity.  We are always happy to answer questions about our metals.


Does your jewelry contain nickel?

All of our metals are nickel-free!


What metals do you offer?

14k Gold Filled: Gold filled is a layer of gold pressure bonded to a base metal.  We use 14k gold filled because it upholds its gold-qualities at a fraction of the cost of solid gold. Unlike gold plating, the gold will not rub off from everyday wear. When properly cared for, your gold filled pieces will last 10+ years. 

All gold components are also gold filled. 


Sterling Silver: Sterling silver is great for everyday wear and polishes easily. Unlike silver plating, the silver will not rub or wear off in time. 


Sterling silver is an alloyed metal, normally made of 92.5% pure silver and other metals. Sterling silver is a popular metal because of its affordability and malleability, but it also tarnishes quickly because of its composition.


If you’re looking at a piece of jewelry that is darkened or appears dirty, then your silver has tarnished; but, there’s no need to neglect this piece or get rid of it!

Tarnish is simply the result of a chemical reaction with oxygen or sulfur particles in the air. With a few easy-to-follow tips, you can take care of your sterling silver jewelry and make it last for years to come!

Daily wearing tips:

  • Wear it often: Believe it or not, your skin’s natural oils will help keep silver jewelry shiny. One of the easiest ways to prevent tarnish is to simply wear your silver often as opposed to letting it sit in a jewelry box unworn.
  • Daily cleaning: Soap and water. This is our most recommended method because of the gentleness of soap and water. This should really be your first line of defense before trying anything else.

All silver components are also sterling silver


10k & 14k gold: 14k gold offers a great combination of purity and durability. Because 10k & 14k gold is also more than 40% alloy metals, it’s durable enough for the vast majority of people. It's great for your active lifestyle, a 14k gold ring will be resistant enough to scratches, dents, warping and other damage from everyday wear


Solid Gold, Gold-Filled + Gold Plated?


[source]The Difference Between Solid Gold & Gold Plated



Gifts


Do you sell gift cards?


Shopping for someone else but not sure what to give them? Give them the gift of choice with an OXBStudio gift card.


Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.


https://oxb-studio.com/products/gift-card


Gift wrapping?


Sizing, Layering + Extenders


What if my necklace, bracelet, or anklet doesn’t fit?


In the event your necklace is too short, we sell detachable necklace chain extenders in both 1” and 2” lengths in every chain we offer. Those can be foundHERE.


You can also exchange your necklace for a different length through our return portalHERE. Exchanges are accepted up to 30 days after delivery. Exchanged items have a $7.95 fee, which covers the cost of shipping both ways. You may exchange for another item or store credit. Exchanged items must be in their original packaging, put back on the jewelry card to avoid tangling, with no signs of wear. You cannot exchange custom items.


How do I know what length necklace, bracelet, or anklet to order?


All you need is a piece of string and a ruler or measuring tape, and you can measure at home. Wrap a string around your necklace, wrist, or ankle and mark at the desired length. Lay the string flat and measure up to the mark. Please note that thicker chains will be a little shorter than thinner chains.


You can also exchange your piece of jewelry for a different length through our return portalHERE. Exchanges are accepted up to 30 days after delivery. Exchanged items have a $7.95 fee, which covers the cost of shipping both ways. You may exchange for another item or store credit. Exchanged items must be in their original packaging, put back on the jewelry card to avoid tangling, with no signs of wear. You cannot exchange custom items.



How do I layer chains?


The best way to layer chains is to vary length and weight. In general if you wear two lighter chains with a similar weight, they will get tangled.


Ambassadors, Wholesale + Collaborations


How do I become an ambassador?


We designed OXB for people just like us — always on the go. Our ambassadors are who we are. We’re always looking for new ambassadors to join the OXBstudio community and would love to hear from you! We’re looking for everyone from workout warriors, philanthropists to entrepreneurs, team players, story tellers, artists. Please fill out the application below. Someone from TeamOXB will be in touch if we think it’s a good fit! We accept applications on a rolling basis.


ApplyHERE!


Do you offer wholesale?


We'd love to partner with you and boost your retail with OXB, sweatproof jewelry. 

Please emailaccounts@oxb-studio.com for more information on our wholesale program.



Welcome to the team