Returns & Exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Customized items are final and cannot be returned or exchanged
  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your order number and zip code
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

Additional Information:

  • Please allow 3-5 business days for your refund to process. 
  • Any shipping fees the customer will need to pay
  • There is an $11 fee for chain length replacement. 
  • If your shipment is damaged we will issue you a replacement free of charge within 14 days. 
  • Contact hello@oxb-studio.com for further information or questions.