Returns, Exchanges, and Repairs

 Returns - $9.95

  • Returns are accepted within 7 days of delivery date 
  • Personalized/customized jewelry and items marked final sale cannot be returned or exchanged

  • Must have no signs of wear and returned in original packaging to avoid damage or tangling 

  • Refund will be processed once item is received, $9.95 fee will be deducted from total return amount 
  • Refund will be credited to original payment, please allow up to 3 days to see the funds 
  • Fee is waived if returned for store credit 

Exchanges - FREE 

  • Exchanges are accepted within 7 days of delivery date 
  • Personalized/customized jewelry and items marked final sale cannot be returned or exchanged

  • Must have no signs of wear and returned in original packaging to avoid damage or tangling 
  • You may exchange for store credit or another item 
  • Choose "Shop for Something New" when exchanging the same style but different length 

In-Store Returns + Exchanges 

  • All polices above apply for jewelry 
  • All clothing, accessories, extras, and events are all final sale 

 

Click HERE to submit a return or exchange

 

Warranty – FREE 

We stand behind the quality of all of our products, any defect will occur within 14 days. We cover manufacturing defects, errors, and damages for free.

Repair Shop - $29 

Don’t sweat it, things happen. Your jewelry is meant to be worn and sometimes your pieces will need to be repaired. All repairs are $29. Please email hello@oxb-studio.com to start your repair. 

Holiday Policies -  

Return, exchange, and warranty window is extended to 30 days from November 15th 2021 to January 3rd to accommodate holiday gifting.  

Black Friday Weekend – November 26th - November 29th, 2021 

  • Items marked final sale are not eligible for return or exchange 
  • All returned items are eligible for store credit only 

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