Returns, Exchanges and Repairs

We want you to have the pieces that you love! All exchanges and returns are taken on a case by case basis. We hand craft each piece so our custom pieces likely cannot be returned. Please note the following guidelines to our return and exchange policy:

Returns: 

  • Fine jewelry and personalized items are final and cannot be returned or exchanged
  • All items marked final sale may not be returned or exchanged
  • Discounted items are eligible for store credit upon return within 90 days
  • Non-discounted items are eligible for store credit or original payment method within 90 days, subject to a $7.95 fee restocking fee
  • Returned items must be in original packaging, put back on the jewelry card to avoid tangling, with no signs of wear

Exchanges:

  • Exchanges are accepted up to 30 days after delivery. 
  • Exchanged items have a $7.95 fee, covers the cost of shipping both ways. 
  • You may exchange for an item or store credit
  • Exchanged items must be in their original packaging, put back on the jewelry card to avoid tangling, with no signs of wear.

Warranty: 

Hey we’re not perfect. Our 30 day warranty covers manufacturing defects, broken chains, stamping errors, items missing - we’ve got you covered for free.

Follow the link below, click exchange and leave us a note. 

To start your return or exchange, click HERE

 

Chain/Charm Repair 

Available for all items, free within 30 day warranty.

30+ days post-delivery incur a fee below. Includes shipping both ways. 

Cable Chain - $21
Bolt, Star Disc, Charm - $12
Rolo Chain - $26
Gemstone - $16

 

To start your chain or charm repair, click HERE

 All charges will be invoiced once we receive the item. 

 

FAQ

How long is your warranty?

30 days after delivery. We stand by all of our products so if something is not right within the first 30 days we will cover the cost. 

What if my piece doesn't fit? 

You may exchange your piece for a different size. The fee is $7.95 + the price for the size difference. 

What if I've lost my jewelry?

Don't sweat it. We're happy to replace your lost jewelry at a discounted price. 

How long will it take for my repair? 

We work as quickly as possible to get your jewelry back to you, expect 2-4 days for the rework as we hand assemble all of our jewelry.

 

 

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