Shipping

shipping methods

We ship USPS.

Ground
$5 flat rate

2nd Day 
$21 flat rate

Overnight
$34 flat rate

easy returns & exchanges

OXB will accept returns up to 30 days after purchase on necklaces and earrings. There is an $10 + shipping exchange fee for rings as the rings are made to order. We highly recommend getting sized for rings prior to ordering.

Please contact us at hello@oxb-studio.com if you are unsatisfied with your order.

All of OXB’s jewelry is designed and fabricated by hand in our Denver studio.  Almost everything is made to order.  Please allow up to two weeks for your custom pieces to ship and know that we are so thankful for your patience and for supporting small business and local artists. 

Returns:

If you are unsatisfied with your jewelry, OXB will accept items to exchange for up to 30 days after you receive it.  

Cancellations: 

We will accept order cancellations if your order has not been marked as shipped. 

Repairs:

All of our jewelry is handmade.  If there is a defect in your order, it is human error and we are happy to fix it within 14 days of delivery. Start your repair request HERE. 

After months of wear on our jewelry you may opt to rechain your jewelry, start your rechain request HERE. 

Shipping:

You may upgrade the shipping at checkout.
You will receive an email with your tracking information.  We will confirm that your package is delivered, but ow can not be responsible for lost, misplaced or stolen packages.  

Please let us know if you would like to add insurance by contacting hello@oxb-studio.com.

International Shipping:

We are so excited to ship orders internationally.  Please be familiar with your customs policies.  They vary by country ,and it is the responsibility of the customer to account for them. They may include charges for important taxes & delivery fees.  Please contact your customs office with questions.