Shipping & Production Times

Production Times

All pieces are handmade in our Denver, CO. Please allow 2-4 days production time for most pieces. Name plates are cut once per month. Please input all name plate orders prior to the 25th for shipping during the first week of the following month. 

Shipping

USPS First Class Mail - 3 to 5 days

$5 flat rate

USPS Priority Mail  - 2 days
$21 flat rate, free for orders $150

UPS Ground

Rate calculated at checkout 

Shipping; Risk of Loss

Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. If your item is lost in the mail, we give a 30 day grace period from the day that it ships. Items confirmed as delivered and not received qualify for a discounted replacement. We do not offer refunds for items lost in the mail. Please contact your local USPS post office for detailed tracking information. For delivery times exceeding 30 days please contact us regarding a replacement.

Please note, we track every order. 

Local Pickup

We offer local pickup at our RiNo studio Tuesdays and Fridays from 12-5. Choose this option at checkout and you will receive an email with instructions. 

COVID-19 Update

Currently, we are seeing longer than usual ship times with USPS due to COVID-19. Read more about USPS here

For your convenience, we've added a UPS shipping option. 

Route+ Shipping Insurance

Route+ Shipping Insurance is a third party app, where we offer their services upon checkout. Route shipping protection applies to the online purchase of merchandise in the event the merchandise is lost or damaged while in transit or “porch pirated” (“porch pirated” means that the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address and a police report has been filed). 
The Route Policy extends coverage to shipments where the transportation is tracked through Route.  This offer of coverage does not provide insurance to you directly, and you are neither an insured nor an additional insured under Route’s Policy.  Your election to add packages to Route’s Policy is entirely optional.  You have the option of obtaining protection from an alternative source or not at all.
To report an issue through Route+ Shipping Insurance.

 

International Shipping:

We are so excited to ship orders internationally. Please check your country's customs and duty policies prior to purchasing. Rates for international packages vary by country and aren't reflected in our pricing or shipping. These rates may include charges for import taxes & delivery fees.  Please contact your country's customs office with questions.

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