Production Time: All jewelry is hand made to order in our Denver, Colorado studio. We always try to get your order to you as fast as possible. Usual production time is 2-4 days.
US & Canada
Shipping Options: You’ll have various shipping options at checkout. Please note, shipping times do not include production time. Shipping time is additional.
United States:
Economy Shipping: 5-8 business days. $5 flat rate. Free for orders $100+
Priority Shipping: 3-4 business days. Price upon checkout.
International Shipping: Carriers & shipping rates calculated at checkout. Customs & duties information reflected at checkout.
Shipping; Risk of Loss
Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. If your item is lost in the mail, we give a 30 day grace period from the day that it ships. Items confirmed as delivered and not received qualify for a discounted replacement. We do not offer refunds for items lost in the mail. Please contact your local USPS post office for detailed tracking information. For delivery times exceeding 30 days please contact us regarding a replacement.
Returns & Exchanges are accepted within 14 days of delivery date.
All below items are non-returnable:
To qualify for a return:
Return Shipping Fees
U.S. / Canada | $5 |
---|---|
Other International Countries | $20 |
Please note we no longer offer local pickup at our Denver studio.
Give us a try! We stand behind the quality of all of our products, any defect will occur within 14 days.
We cover:
We no longer offer our repair shop service, please contact us if you'd like to knwo about replacement options.
Need Help? Email us at hello@shopoxb.com