Store Policies

Shipping & Production Times

Production Time: Your order will be carefully crafted by our dedicated team in Denver, CO. We're committed to efficiency, so expect your jewelry to ship within 2 business days. (Yep, we cherish our weekends too!)

US & Canada

Shipping Options: You’ll have various shipping options at checkout. Please note, shipping times do not include production time. Shipping time is additional.

United States:

Economy Shipping: 5-8 business days. $5 flat rate. Free for orders $100+

Priority Shipping: 3-4 business days. Price upon checkout.

International Shipping: Carriers & shipping rates calculated at checkout. Customs & duties information reflected at checkout.

Shipping; Risk of Loss

Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. If your item is lost in the mail, we give a 30 day grace period from the day that it ships. Items confirmed as delivered and not received qualify for a discounted replacement. We do not offer refunds for items lost in the mail. Please contact your local USPS post office for detailed tracking information. For delivery times exceeding 30 days please contact us regarding a replacement.

Returns & Exchanges

We want you to love your jewelry as much as we do. That's why we offer a hassle-free return and exchange policy valid for 30 days from the delivery date. To qualify, all jewelry must be unworn and returned in its original packaging.

For added convenience and peace of mind, we also provide an option for Unlimited Returns for just $0.98. With this selection, you can enjoy the freedom to return or exchange your items as often as you like within the 30-day period, no questions asked.

All below items are non-returnable:

  • Monogrammed or Personalized Jewelry
  • Items marked final sale
  • Gift Cards, Jewelry Cleaning Kit, Rescue Kit

    Return Shipping Fees

    U.S. / Canada $0
    Other International Countries $20

     

    CLICK HERE TO SUBMIT YOUR RETURN OR EXCHANGE

     Please note we no longer offer local pickup at our Denver studio.

    30-day Sweat Test Warranty

    Experience peace of mind with our exclusive 30-day "sweat test" warranty. We're confident in the durability of our jewelry, which is why we encourage you to put it to the test. From the moment it leaves our hands to the wear and tear of your active lifestyle, we've got you covered. If anything happens—whether it's a mishap during mailing or a breakage while you're on the move—we'll replace your jewelry, no questions asked. It's an unusual offer, but we're all about going the extra mile to ensure your satisfaction and confidence in our products.

      CLICK HERE TO SUBMIT YOUR WARRANTY 

      Repair Shop

      Just a heads up, we've decided to wrap up our repair services. Why? Well, we're all about keeping things green, and shipping jewelry back and forth for fixes was racking up quite the carbon footprint. But don't worry, we've got a plan. Instead of repairs, we're offering discounted replacements for your jewelry. Plus, if you send back your original piece, we'll recycle it for you and give you a credit to use on future purchases at OXB. It's our way of saying thanks for helping us keep things eco-friendly. Thanks for understanding!

      Need Help? Email us at hello@shopoxb.com